We hope you keep using Magenta Pay. However, if you would like to disable your account, we are here to help you.
We continue to improve our application and we have many more offers and surprises planned ahead! You can find more about that here.
To deactivate your Magenta Pay account, you have to use up your wallet balance. You can either do this by making purchases with your card or by transferring your balance to another bank account (with a wire transfer fee of €0.50).
If your account balance is too low for an outgoing transfer, you can transfer the remaining amount free of charge to another Magenta Pay user using Chat & Pay. The minimum transaction amount is €0.50. If your wallet has a lower amount, you will have to top up your wallet and then transfer the amount.
You can not deactivate your account if there are any pending transactions or refund requests on your account.
If all the conditions are met, you can deactivate your account by selecting "Deactivate account" in your profile, thereby creating a deactivation request which will be processed by an authorized Telekom Payments employee.
If you would like to close your account and you no longer have access to the Magenta Pay app, you can contact us through our contact channels, so we can help you further!
Kindly note, that it is not currently possible to sign up for our app again.
If you wish to deactivate your account despite this, please inform us and we will take all necessary measures.