Christos F.

If the video call was ended before the authentication process had been completed, then it is necessary to repeat it.  

At www.magenta.pay we use cookies on our website to soundly operate the website, to provide personalised functionalities, to improve and adapt advertising and other content, to reflect the specific...

You can take a selfie up to three times. You are then redirected to a video call with an authorized Telekom Payments representative to help you.

Authentication and identity verification through video call is mandatory, in accordance with the relevant regulatory directives, for your remote electronic identification, in order to open an accou...

Under normal circumstances, you will not be required to repeat the process. However, should it become necessary (e.g., for updating your data), we will inform you accordingly through the app.

Of course! You have the option to complete the verification process without having your information checked via a video call by an authorized Telekom Payments employee!You can complete your registr...

You can use the Magenta Pay app exclusively from Android and iOS mobile devices.

No, this option is currently not available. However, you can use your digital card for contactless payments by adding it to your Google or Apple Wallet.

If your transaction failed, you need to confirm:- that the transaction details (e.g. recipient, account number, etc.) are correct- that you have an internet connection- that you have a sufficient b...

You can search for users by typing the nickname, email or mobile phone of the user you are looking for in the relevant search box. If you have synchronized your contacts, you can also search by the...