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  1. Magenta Pay | Frequently Asked Questions
  2. Shopping & Payments
  3. Safety

Safety

  • Does VoP provide full protection against fraud?
  • What should I do if a mismatch message appears during the VoP check?
  • What should I do if Magenta Pay doesn't accept my device biometrics?
  • When does the VoP check take place?
  • What is VoP?
  • Does the VoP check delay the payment?
  • What are the results of a VoP check?
  • What should I do if I visit a suspicious link?
  • How can I avoid text message fraud?
  • What is phishing and how can I protect myself?
  • How can I protect myself from online fraud?
  • I have not received my one-time password (OTP). What should I do?
  • What is 3DS (3D Secure)?
  • How does 3D Secure work?
  • How can I use my Magenta Pay Card securely?
  • I want to register my card in 3DS (3D Secure). What should I do?
  • How can I unblock my card?
  • How can I unblock my card?
  • How many times can I enter the wrong PIN before my card is blocked?
  • What happens if I freeze my card?
  • How can I freeze my card?
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