What should I do if a money transfer does not appear in my Magenta Pay wallet balance?

You will need to ask the sender to confirm that the transfer details match the details of your Magenta Pay account.

There must be a full match between the details shown in the transfer confirmation and those registered in your Magenta Pay account. Additionally the transfer fees are to be set on 'shared' (SHAR/SHA).

You can also contact the sender to let you know if the transaction has failed and the money has been refunded. Keep in mind that sometimes, the amount of failed transfers, while arriving in the bank's system, is not credited to the sender's bank account immediately.

In case you have not received the transfer, check whether the required period has elapsed.