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  1. Magenta Pay | Frequently Asked Questions
  2. Wallet

Wallet

Top Up

  • Which cards can I use to top up my Magenta Pay wallet?
  • I topped up my wallet and my card was charged, but the money is not yet in my wallet. What should I do?
  • Why did topping up my account using a card from another bank fail?
  • Why was my top-up with another bank card reversed?
  • Can I add money to my wallet by cash or check?
  • How can I add money to my wallet?
See all 7 articles

Transactions

  • What should I do if my my outgoing transfer can't be completed?
  • Why does my account have a negative balance?
  • Can I purchase cryptocurrencies?
  • Can I get a loan from Magenta Pay?
  • What is a transaction clearing process?
  • Will I be charged a fee for my Magenta Pay Card purchases or withdrawals in Germany?
See all 49 articles

Charges

  • Are there any fees for the transactions make with Magenta Pay?
  • How much does it cost to transfer money to another bank account?
  • What fees apply to topping up my wallet and when will the amount appear on my account?
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