I do not recognise a charge on my card. What should I do?

First, check the match between the name of the business as reflected in your account transaction and its trade name. Sometimes, they are not the same! Next, check if your card has been used by a close person.

If you have checked the above and still do not recognize the transaction, then you can proceed to dispute it. You can find information about the documents required to dispute the transaction, depending on the case, at the link below:  How can I dispute a transaction?