Please make sure you have carried out all steps correctly and that the process has been completed successfully. Then you can check whether your card has been charged.
- If you find that your card has not been charged, you can contact your bank to find out why the transaction was not completed.
- If your card has been charged, but the money has not yet shown up in Magenta Pay, you may need to wait up to 3 business days for the amount to show up in your wallet.