Some of the common reasons for failure to top up via card are:
- Incorrect card details (e.g., expiry date, CVC code).
- Insufficient balance in your bank account at the other bank,
- A problem with your bank, such as failure to authenticate (3DS - 3D Secure, e.g., not receiving or unable to select). In this case, we recommend that you contact your bank to determine the reason for the failure and whether they are currently experiencing any technical issues. Please wait a while and try to charge your account again.
Please note that top ups are not supported using prepaid cards.
If you check the above and continue to experience an issue follow these steps:
1) Proceed to uninstall the app, restart your device and reinstall.
2) Restart Google Services.